Gorgias is a customer support product for Shopify stores.
Octane AI has an out-of-the-box Gorgias integration. If you use Octane AI and Gorgias together, reply clicks and button clicks will not be sent into Gorgias. This makes it way easier for you to use Gorgias and a bot together because a message won't show up as needing customer support unless it's actually a text message from a customer.
You do not need to turn this integration on, it will happen automatically if you use the two products together.