Important Update To This Feature

Facebook has let us know about some upcoming changes in the Facebook Messenger platform that we wanted to share with you:

"During F8 this year, we announced our plans to launch a lighter, better and simpler Messenger designed to build closer connections between people and businesses. As part of these efforts to thoughtfully prioritize features that best deliver this experience, we are announcing an additional set of feature changes to the Messenger Platform. "

The persistent menu will no longer be nested effective August 15th, 2019. Bots will no longer be able to able to use this feature to feature Convos. Please adjust any changes before August 15th, 2019.

What is a Persistent Menu

The persistent menu is your bot's menu inside Facebook Messenger. It's always available in the bottom left corner of the Messenger conversation and helps them easily navigate your bot.

From the Persistent menu, users can quickly reach the Main Menu, see and edit Notification preferences or check out your featured Convos, which you can also organize based on Topics.

If there is only one Topic it will be displayed in the Main Menu instead of Convos. This is a great feature if, for example, you wish to use Convos to display a FAQ in Persistent Menu. All you need to do is create an "FAQ" Topic and organize all your Convos inside that Topic. If you want to use this trick, make sure you don't feature any Convos in "Recent Convos."

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