FAQ and Troubleshooting

Matt Schlicht avatar Milena Kovacevic avatar Megan Berry avatar +1
69 articles in this collection
Written by Matt Schlicht, Milena Kovacevic, Megan Berry and 1 other

My Facebook page isn't a listed option

Here's a quick checklist to help connect your Facebook page
Katie Krische avatar
Written by Katie Krische
Updated this week

How to Switch A Custom Flow Between Subscription and Promotional

Change your custom flow from promotional to subscription and vice versa
Katie Krische avatar
Written by Katie Krische
Updated over a week ago

Customize your description on Facebook Messenger

How you can customize your Facebook description
Matt Schlicht avatar
Written by Matt Schlicht
Updated over a week ago

Customize your get started message on Facebook

How to customize your Get Started message
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

I have trouble editing my Facebook ad

How you can use Facebook Ads Manager to Edit your Ad
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Disable the Get started message (Optional, depends on your preference)

How you can disable the Get Started message
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Hide a product from your abandoned cart messages

For merchants with special use cases that require some customization
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

How to switch from ManyChat to Octane AI

Here's how you can move your ManyChat subscribers and campaigns to Octane AI.
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated this week

Why is my checkbox not pre-checked?

As of April 9th the pre-checked checkbox is no longer available
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Abandoned cart messages and promotional limits

Why your abandoned cart messages might be sent without the text you've written
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

Can I use multiple bot platforms together?

Having multiple chatbot apps together is not a good idea and here's why
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

How do I customize the messages my bot sends when someone unfollows?

Send a customized message when the user chooses to unfollow
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

Automatically detect when someone wants to unsubscribe from your Facebook messages

Video tutorial on how to detect when someone wants to unsubscribe
Matt Schlicht avatar
Written by Matt Schlicht
Updated over a week ago

How do I customize the add to cart checkbox placement?

If you added the add to cart checkbox and notice an issue, we can help!
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

How do I connect multiple stores to my account?

Connect multiple Shopify stores to your Octane AI account
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

Download Images from question results

An easy way to download a lot of images collected on Octane AI.
Matt Schlicht avatar
Written by Matt Schlicht
Updated over a week ago

Facebook Page Messenger greeting issue

If the wrong greeting is being sent to you customers, you may need to change this Facebook setting
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What's next on the Octane AI Roadmap?

Learn about what we're building
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Update to Subscription Broadcasts and Flows

How to request subscription messaging page permission from Facebook to continue to be able to use this feature.
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

Have feedback? Let us know!

We would love to hear from you
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What is the Smart Responses feature?

What is the Smart Responses feature
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Easily collect customer information by asking Questions

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What messaging platforms does Octane AI support?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Who currently uses Octane AI?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I launch my bot?

Go live with your bot
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

"Now What?": Next Steps for Your Store's Success on Messenger

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I download responses to my Questions?

How to download Question responses
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I have a bot for my personal Facebook profile?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Do you have an API?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I share my bot?

Share your bot on Facebook, Twitter, Email, and by link
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I add a Convo as a response in Smart Responses?

Linking a convo in smart responses
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I change my bot’s name?

Renaming your bot
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Understanding Your Smart Responses Stats

What do your Smart Responses stats mean?
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How to remove other bots from your page

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I customize my bot’s main menu?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated this week

How do I create a new bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I manage my bot admins?

Managing admins
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I copy my bot?

How to switch your connected Facebook page
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I delete a bot?

How to Disconnect Your Bot
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I use emojis in my bot?

Give your brand a voice!
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I manually unsubscribe someone?

Manually ensure someone is unsubscribed from your bot.
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

The Persistent Menu in your Bot

Persistent Menu in your bot and how to use it
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated this week

How long can my bot description be? Are there character limits?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Why is Subscribers feature the last option in my bots' menu?

What happens when you're a subscriber
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What is the Share menu item?

Share Menu Item in your Main Menu
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated this week

What is the Subscribers menu item?

Manage subscription through Subscribers Menu item
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Editing your Convos Menu Item

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Where can I find my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I choose features for my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

I changed my Facebook password and now my bot will not load.

How to fix this issue
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

I sent a Broadcast through my bot, but some or all of my subscribers haven’t received it yet.

Do Broadcasts send immediately?
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I get email notifications when my bot gets a new message?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How is Revenue for Abandoned Cart Messages Measured?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What if my bot doesn't understand a message?

How to send an automated response to unrecognized messages
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Which ecommerce platforms do you support?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I remove the Messenger app in Shopify?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My blog / content / integration isn’t loading properly when I add it to the Showcase Content / Subscription feature.

What to do when this happens
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot is running slow!

How to fix your bot running slow
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot’s GIFs aren’t loading!

How to fix this issue
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot has been suspended by Facebook. Why?

What to do when you're blocked or suspended
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I log into my Octane AI account?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Why Can't I Add My Convo to the Website Capture Campaign?

Adding a compatible convo
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can people interact with my bot without a Facebook account?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I test my bot before putting it on a live page with fans?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I connect my bot to a Facebook page?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I disconnect my bot from a Facebook page?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I test my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Help! I lost my password / How do I change my password?

How to reset your password
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I register for an Octane AI account?

How to request a demo
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago