When a customer isn't logged in or doesn't have Facebook and interacts with an Octane AI opt-in tool, they will be prompted to log-in to Facebook. Here is an example with our customer chat widget:
Customers without Facebook will not be able to interact with the bot as it messages them through Facebook Messenger, which requires a Facebook account to use. This also helps you collect subscribers to retarget later.
The best way to help customers without Facebook is to provide alternate methods of contacting your business, like a contact us page, email, or phone number in the footer.