Octane AI will automatically send your opted-in customers a message on Facebook when they add an item to their cart and then not complete the order (this is called an "abandoned cart"). 

First, you want to make sure customers are opting-in. We have a great set of tools to help with this including the Discount pop-up, the Add to cart pop-up and the order status page button

The cart abandonment message will be sent from your Facebook page, and by default it will look like this:

To change the default message, follow these steps:

Step 1

Go to the cart abandonment page and click on the Edit button on the reminder you wish to edit

Step 2
Change your "Cart abandonment message" to "Customize the message", and then change the message to say whatever you'd like. Get creative.

Step 3
After you customized the working of your cart abandonment messages, check the preview on how it will look for your customers. In order to see the preview scroll at the bottom of the cart abandonment editor and click "Preview" button:

When you make sure everything looks perfect click the "Save" button

Video walkthrough

Optional: Add a discount code to the cart abandonment messages you send on Facebook

Next step: Customize your store's description on Facebook Messenger


Need help? Send us a message at the bottom right of this page or email us at  [email protected] We respond very very quickly.

Did this answer your question?