Important Update To This Feature

Facebook has let us know about some upcoming changes in the Facebook Messenger platform that we wanted to share with you:

"During F8 this year, we announced our plans to launch a lighter, better and simpler Messenger designed to build closer connections between people and businesses. As part of these efforts to thoughtfully prioritize features that best deliver this experience, we are announcing an additional set of feature changes to the Messenger Platform. "

The location quick reply will no longer be available on our platform sometime between August 1st and August 15, 2019 due to these changes. Bots will no longer be able to able to use this feature to collect and target by location. Please remove any location replies in your bot prior to August 1st, 2019.

Location Feature

Want to let your subscribers know when you have an event near them? In Octane AI you can easily ask your subscribers for their location and then send targeted messages based on city, state and country of your subscribers.

How does it work?

In order to target by location, first you need to collect that information from your subscribers. In a Convo simply click on the "+" button in the Convo editor in order to request location like this:

When a subscribers go through this Convo they will be asked for their location and can send it in one click.

Why don't I have more subscribers who have location information?

Make sure you are sharing the Convo that asks for location and featuring it prominently in the menu. You will need customers to give their location before you can target them.

I've collected location information, now how do I target messages?

After your subscribers send their locations you can send relevant updates based on their location. If, for example, you are planning a promotion/concert/visit to San Francisco you can notify only people in that area like this:

Check out the following article to learn more!

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