We support ReCharge subscription products for cart abandonment messages. As with all of our cart abandonment messages, when a customer clicks "Checkout" from the messages, they will be taken to checkout with the product(s) already pre-populated in their cart.

We also support receipts and shipping notifications for the first purchase. We currently don't support receipts and shipping notifications for the subsequent subscription shipments. 

How do I enable the ReCharge integration?

In order to activate the ReCharge integration, there are two steps

  1.  Go to the Octane AI Apps page and click on the Add button next to ReCharge

2. After enabling the integration from the Apps section of Octane AI's back-end, you must enabled the integration from ReCharge for cart tracking. There are two ways to do this:

  1. Email ReCharge support [email protected] and ask for them to enable Octane AI for you on their side.
  2. Enable the Little Data integration within the ReCharge app. You will find this option on the integrations page. You do not need to use Little Data, you simply need to click the button to activate this integration within ReCharge. This adds the additional information we need to correctly track ReCharge carts.

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