Learn about our Lists feature and how you can use Lists to better target messages to an audience. You can follow the video or written walkthrough below.
In this section we will:
- Learn about lists
- Create an automatically generated list from a customer reply
- Create a manual list
What are Lists?
Lists are a powerful feature that you can use to target your audience when sending messages through features like Broadcasts or Flows. You can use Lists to send customers more personal messages based on their preferences and answers.
On the Homepage, navigate to Lists in the left side-menu. Here, you can see all of your Lists. By default, your All Subscribers list will have the information for all subscribers to your bot. At any time, you can see who’s on the list or export them to a CSV.
There are two types of Lists
- Automatically Generated List: Created automatically when a customer selects a specific quick reply
- Manual List (Pro and Professional Plan): Created manually through the Lists page by targeting
Automatically Generated List
You can create an automatically generated list by selecting the two figures beside a quick reply. When a customer selects the quick reply, they will be added to the list you’ve selected or the new list you’ve created.
After selecting the Lists in the quick reply, you can add customers who click that reply to an existing List or create a new List with a name you’ll be able to recognize later.
This is especially useful when asking the customer questions so you know the audience that will be most receptive to products or campaigns, here are some examples:
- Customer selecting “Dancewear” When asked “Do you often shop for leisure or for dancewear?”
- Customer selecting “Yes!” When asked “Would you like a chance to win $75 gift card?”
- Customer selecting “Yes!” When asked “Would you like to hear about our spring line when it launches?”
Note that in automatically-generated lists, you cannot add or remove followers manually. You can then see all of the Lists within the Lists section shown below.
Manual List (PRO & ENTERPRISE Plan)
You can create a manual list by selecting New List. Then, name the list something relevant that you will remember later.
You can then target the List to meet conditions like number of orders overall or through the bot, gender, or base it on any information that you’ve collected through Octane (like location) to name a few.
You can also create a Facebook custom audience for the List you’re creating that’s accessible within your Facebook business manager.
Once this list is created, anyone who fits the criteria will be added to the list and at any time you can edit or export the list into a CSV file.
Think about Lists when creating different quick replies that you might be able to use later!