A/B Test Quick Replies

With our new A/B test option you can easily test different CTA, images, widget placement, discounts, widget styles, etc. and based on the results display the best option to your site visitor.

What is the Randomize option?

When creating a quick reply, you can scroll down to select 'Randomize'. Randomize allows you to choose different destinations (ie. a Convo or Question) to send someone to. Here's an example:

A/B Test Opt-In Tools

A/B testing opt-in tools is a feature available on the Pro and Enterprise plans, see how to upgrade here.

With our new A/B test option you can easily test different CTA, images, widget placement, discounts, widget styles, etc. and based on the results display the best option to your site visitors.

Which opt-in tools can I A/B test?

For now, A/B testing is available for the Welcome pop-up, Exit intent pop-up, Add to cart checkbox, Order status page button, and Customer chat widget.

How many variations can I have per test?

You can test up to 4 variations at the same time.

Did this answer your question?