FAQ and Troubleshooting

Milena Kovacevic avatar Megan Berry avatar
49 articles in this collection
Written by Milena Kovacevic and Megan Berry

What is the Trained Responses feature?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Easily collect customer information by asking Questions

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What messaging platforms does Octane AI support?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Who currently uses Octane AI?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I launch my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

"Now What?": Next Steps for Your Store's Success on Messenger

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I download responses to my Questions?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I have a bot for my personal Facebook profile?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Do you have an API?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I share my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I add a Convo as a response in Smart Responses?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I change my bot’s name?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Understanding Your Trained Responses Stats

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How to remove other bots from your page

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I customize my bot’s main menu?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I create a new bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I manage my bot admins?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I copy my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I delete a bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I use emojis in my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I manually unsubscribe someone?

Manually ensure someone stops following your bot
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

The Persistent Menu in your Bot

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How long can my bot description be? Are there character limits?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Why is my follow feature the last option in my bot menu?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What is the Share menu item?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What is the Followers menu item?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Editing your Convos Menu Item

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Where can I find my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I choose features for my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

I changed my Facebook password and now my bot will not load.

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

I sent a Broadcast through my bot, but some or all of my followers haven’t received it yet.

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I get email notifications when my bot gets a new message?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How is Revenue for Abandoned Cart Messages Measured?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What if my bot doesn't understand a message?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Which ecommerce platforms do you support?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I remove the Messenger app in Shopify?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My blog / content / integration isn’t loading properly when I add it to the Showcase Content / Subscription feature.

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot is running slow!

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot’s GIFs aren’t loading!

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot has been suspended by Facebook. Why?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I log into my Octane AI account?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Why Can't I Add My Convo to the Website Capture Campaign?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can people interact with my bot without a Facebook account?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I test my bot before putting it on a live page with fans?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I connect my bot to a Facebook page?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I disconnect my bot from a Facebook page?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I test my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Help! I lost my password / How do I change my password?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I register for an Octane AI account?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago