For Messenger to work, you need a way for your customers to opt-in to the bot. We recommend using different features based on the status of your Facebook checkbox.

The checkbox can be unchecked and pre-checked:



If you haven't used the Messenger widget before September, 21 2018 your checkbox is most likely unchecked and currently there's not a way to get it pre-checked because of a change in Facebook's policy.

In this case, we recommend you use an alternate method to opt-users in. Here are some options:

  1. The Discount Pop-up which opts users in on a pop-up on your site. If they click the button to receive a discount they will be opted in. 
  2. The Customer Chat Widget which embeds the bot directly on your site. If customers start chatting with the bot, they will be opted-in. 
  3. Create custom calls to action with our Website capture tool. 

If you used Messenger widget before September, 21 2018 your checkbox might be pre-checked, in which case, you are eligible to use the add to cart checkbox to send abandoned cart messages. That will trigger a Facebook message every time someone abandons a cart without unchecking that box. 

Learn more about setting up Abandoned cart messages.

Did this answer your question?