Octane AI will automatically send your customers a message on Facebook when they add an item to their cart and then not complete the order (this is called an "abandoned cart").

The abandoned cart message will be sent from your Facebook page, and by default it will look like this:

To change the default message, follow these steps:

Step 1
Go to your Octane AI dashboard, scroll down to the "Abandoned Cart Messages" section, and click the pencil icon to the right of "First Reminder".

Step 2
Change your "Abandoned cart message" to "Customize the message", and then change the message to say whatever you'd like. Get creative.

Video walkthrough

Optional: Add a discount code to the abandoned cart messages you send on Facebook

Next step: Customize your store's description on Facebook Messenger


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