Octane AI will automatically send your opted-in customers a message on Facebook when they add an item to their cart and then not complete the order (this is called an "abandoned cart").
The abandoned cart message will be sent from your Facebook page, and by default it will look like this:
To change the default message, follow these steps:
Go to the Abandoned carts page and click on the Edit button on the reminder you wish to edit
Change your "Abandoned cart message" to "Customize the message", and then change the message to say whatever you'd like. Get creative.
After you customized the working of your abandoned cart message, check the preview on how it will look for your customers. In order to see the preview scroll at the bottom of the Abandoned cart editor and click "Preview" button:
When you make sure everything looks perfect click the "Save" button
Need help? Send us a message at the bottom right of this page or email us at [email protected]. We respond very very quickly.