What is Octane AI?
Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalized Facebook Messenger and SMS automation. Thousands of Shopify and Shopify Plus merchants use Octane AI to connect, convert and retain customers by personalizing the customer journey and giving customers the confidence to purchase. Our mission is to build a more humanized and personalized shopping experience for all.
What can you do with Octane AI?
The Shop Quiz:
Shop Quizzes can be created without any code. Integrated with Shopify and Shopify Plus, you can automatically sync your products on quiz results pages. Your customers can add products to their cart directly from the Shop Quiz, and you can see full revenue tracking and attribution in your analytics dashboard.
Ask a series of questions to match a customer with one of your buyer personas and its corresponding product recommendations. You can also ask customers to opt in to email, Facebook Messenger or SMS. This data gets saved to Octane AI and can be used with integrated apps—such as Klaviyo, ads, SMS and Facebook Messenger—so you can deeply personalize your future interactions with every customer.
Facebook ads: Add a custom Facebook pixel event to answers and result pages. This enables you to retarget customers based on their answers and results, no matter if they finish the quiz or not.
Klaviyo: Collect an email address anywhere in the quiz and automatically sync answers and result pages to Klaviyo as custom properties. You can use this to send different emails to different people based on what you learned about them—for example, slightly different welcome emails based on their buyer persona.
Similar to email marketing, create and build Facebook Messenger and SMS campaigns and broadcasts; turn on pre-built, revenue-generating automated messages such as cart abandonment and browse abandonment; and create and build advanced flows.
Messenger custom conversations: Build automated back-and-forth conversations to engage customers. Create conversations for quizzes, consultations, product finders, product reveals, customer onboarding, gift finders, FAQs and more.
Messenger AI Smart Responses: Automatically answer common questions using AI to enhance your customer support and decrease your response time. Smart Responses can understand when someone's intent, even when they misspell words.
Post-purchase updates: Keep customers in the loop with order confirmation, shipping updates and build your own custom flow triggered by a customer's data and actions.
Facebook ads: Create Facebook Click-to-Messenger ads and Sponsored Messages that increase your return on ad spend (ROAS) and automatically opt in customers for Facebook messages.
Integrated apps: Integrate your Facebook Messenger and SMS with your ecommerce tech stack, including your email (Klaviyo), reviews (Yotpo), support (Gorgias and Re:amaze), subscriptions (ReCharge), pop ups (Justuno and Privy).
Octane AI provides a suite of pop-ups and opt-in tools to help you collect emails, phone numbers and Messenger opt-ins. When combined with the Shop Quiz and Facebook Messenger & SMS automation, you can drive exponential increases in your opt-ins.
Exit intent pop-up: Triggered to catch a visitor’s attention when they indicate they’re about to leave the website.
Welcome pop-up: Triggered after a customer spends a specific amount of time on your website or scrolls down on your homepage.
Add-to-cart pop-up: A button on your site that encourages users to talk to your bot. This is a great way to drive traffic to your bot and engage your visitors.
Add-to-cart checkbox: A checkbox added below your add-to-cart buttons, enabling Octane AI to send messages through Messenger.
Order status page button: A button on your thank you page that lets customers sign up for order updates and other updates on Messenger.
Customer chat widget: A Messenger-powered chatbot that can communicate with customers directly on the website.
Comment Capture: Automatically message anyone who comments on any of your Facebook posts or ads and turn them into subscribers.
Who uses Octane AI?
Thousands of Shopify and Shopify Plus brands rely on Octane AI to create personalized experiences their customers love. A few of our brands include Skinny Mixes, BeautyBio, Smile Pro, Bariatric Fusion, Doe Lashes, GoPro, Polysleep, Cover FX and Warner Music Group.
You can see how some of these brands use Octane AI here.
Have feedback for us?
If you have any ideas or feedback, simply click to open the Intercom widget at the bottom of the page:
Once you've opened the Intercom messenger, feel free to:
Start a conversation about your feedback
Search our database for an article to answer your question
Share your feedback request without having to chat
Still have questions? Email us at [email protected]!