Tangents are paths within a convo that allow the customers to choose their direction through the experience. For example, if you are writing a convo about making salsa, you may give the customer the option to learn about making mild salsa or spicy salsa. You would create one tangent for spicy salsa and one for mild salsa.
In the photo above, you will get a different answer depending on which button you click. That experience is created using tangets.
How to Create a Tangent
To create a tangent, create a new quick reply. When creating the reply, a drop down menu will appear. Select New Tangent to create a new branch for the conversation. Here's an example:
Can you re-use tangents?
When creating a new quick reply, you can connect the reply to tangents you've already created within the Convo to give the same reply.