Use Smart responses and AI feature to help your customers Unsubscribe easily. 

How to set it up?


In the Smart Responses section you will see an option to add an Unsubscribe option.

All you have to do is click on the Approve button and every time someone types in any of the messages that are added here bot will offer them to unsubscribe. Scroll down to Messages Your Bot Understands and click here:

to edit the response:

You can also add some options of your own by clicking on New Variation. Don't forget to Save the changes.

We also have Opt-out option separately that you can add to any button or quick reply and it allows the user to unsubscribe in one click. This is really useful to setup when users are asking to be unsubscribed. It will opt them out from following the bot and from AC messages/purchase messages if clicked. 

Here's a picture of how this option button looks in action :

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