Switching from another platform? Follow our video tutorial or step-by-step walkthrough below.

In this video we will: 

  • Learn about how you can import bot subscribers from into Octane AI

NEXT UP: A Quick Platform Tour
Optional Video: Adding Octane AI to your Shopify Store

Import Subscribers 

You can import subscribers from another platform, this is called a PSID list. 

If you’re using ManyChat Pro you can export the PSID list from your page or you can email your platforms support to email you a list of your subscribers PSIDs in a CSV file.

Once you have your list, email it to us at [email protected]. We’ll import it for you and send confirmation once it’s complete.

Disconnect Other Apps From Your Facebook Page

Go to your Facebook Page, click Settings, navigate to Advanced Messaging

After scrolling down, here you can see all of the connected apps. Click Remove on apps that may conflict with Octane AI.

In Connected apps section, press Configure. Set Octane AI as the primary receiver. If you’re using a customer support app, set it as the secondary receiver. This will ensure any message will go to Octane AI first.

Have any questions? Send an email to [email protected] or use the support icon to chat with our team.

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