⚠️ On September 27, 2022, Octane AI will end support for (i.e. deprecate) our Facebook Messenger and Facebook Ads features so we can focus on our zero-party data and artificial intelligence features.

1. Do you have an Admin page role for the Facebook Page?

Any role that's not an Admin page role will not have the ability to connect the Facebook page. You can check what role you are in your Facebook page settings here: 

2. Is your page already connected to Octane AI with an old bot?

To check, you can go to your Facebook page settings under Messenger Platform:

Scroll to Connected Apps - if Octane AI is already connected, you can either log in to your old account or disconnect it from here. 

3. Did you grant Octane AI the permissions required?

From your facebook account, go to Business integrations.

Then open the Octane AI and chose to open and edit, under pages you will find all the created pages on your account. Just make sure the checkbox for the page you want connected.

Save and try to reconnect, it should work.

Once completing any of these, refreshing pages or logging in and out of both Facebook and Octane AI.

If you follow these three steps and still can't connect your bot, send us your Facebook Page URL in the support chat window in the right hand corner of your screen or to [email protected]

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