Each Octane AI plan charges a base monthly fee and includes an allotted amount of monthly engaged customers. Users are also charged based on SMS use and for any monthly engaged customer activity that goes over your plan's limit.

For details on how Octane AI pricing is calculated, check out this page.

Where can I see my Octane AI bill?

Octane AI billing is done through Shopify's billing so you'll be able to see itemized invoices within your Shopify admin.

Here is where you can find this information.

How do I see how close I am to my monthly engaged customer limit?

If you click on Settings in your dashboard's left-nav menu, you'll see how close you are to your current limit for monthly engaged customers.

For more information on monthly engaged customers, check out this article.

If you have any additional questions, feel free to email [email protected] or chat with us in the bottom right hand corner of your screen.

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