Overview

Before you can start using Octane AI's Facebook Messenger features, you'll need to connect your Facebook page to Octane AI. You can also connect your ad account, but this will only be necessary if you'd like to use Facebook Messaging ads with Octane AI or connect your Facebook Pixel.

Table of Contents

1. Connecting Your Facebook Accounts

1.1. Facebook Page

1.2. Facebook Ad Account

2. If Your Facebook Page / Ad Account Isn't Listed


1. Connecting Your Facebook Accounts

Before you connect your Facebook accounts to Octane AI, you'll need to make sure the Facebook profile you logged in with has the necessary permissions to connect with third party apps.

Usually, any business on Facebook will have:

  • A Facebook Page

  • A Facebook Business Manager

  • A Facebook ad account

It's possible to have permissions for one of these but not others, so you may want to double check your permissions if you run into any issues during these steps.

1.1. Facebook Page

1. Go to the Settings page in Octane AI.

2. Click on "Connect Facebook Page".

3. After selecting your Facebook Page, click "Turn On" to enable Octane AI's Facebook Messenger features and bot.

When Octane AI is enabled for your Page's Facebook Messenger, only the Main Menu will be enabled automatically. You can also delay turning Octane AI on for your Page, but Facebook Messenger features won't be able to work until then.

1.2. Facebook Ad Account

Before you can connect a Facebook ad account to Octane AI, you'll need to connect a Facebook Page first. Make sure to follow the steps in 1.1. before following the steps below.

1. Go to the Facebook ads page in Octane AI.

2. Click "Connect Facebook ad account".

3. Click "Connect" on the ad account you'd like to use.

Connecting an ad account in Octane AI won't impact any ads or campaigns you have running, so it's completely safe to do so right away!

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2. If Your Facebook Page / Ad Account Isn't Listed

There are a few common causes if your Page or ad account isn't a listed option, or otherwise can't be selected.

If you feel these causes don't apply to you, our support team is happy to help.

Facebook Page

  1. The Facebook Page is already connected to another Octane AI account.

  2. Your Facebook profile doesn't have permission to connect the page with third party apps.

  3. Octane AI doesn't have permission to access your Page.

You can also visit this article for more detailed troubleshooting steps.

Facebook ad account

  1. Custom Audience Terms haven't been accepted.

  2. The ad account isn't connected to a Business Manager account.

  3. Your Facebook profile doesn't have permission to connect the ad account with third party apps.

You can check if you've accepted Facebook's Custom Audience Terms here. Octane AI will also indicate if these terms need to be accepted.

If you don't have a Business Manager account, you'll need to create one first before you can connect your ad account with third party apps.

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Have any questions? Send an email to [email protected] or use the support icon to chat with our team.

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