Convos

Create interactive conversations to recommend products, share content, and develop relationships with customers

31 articles in this collection
Written by Matt Schlicht, Milena Kovacevic, and Megan Berry

How do I customize the Messenger product cards?

Edit or customize the product cards in your bot

Written by Milena Kovacevic
Updated over a week ago

About

Introduction to Convos

What are Convos?

Written by Matt Schlicht
Updated over a week ago

Tangents

Create different responses based on the customers reply

Written by Milena Kovacevic
Updated over a week ago

Convo Topics

Create convo topics to organize your convos

Written by Milena Kovacevic
Updated over a week ago

Convo Recommendations

Automatically recommend convos to customers

Written by Milena Kovacevic
Updated over a week ago

Creating a Convo: Step-By-Step Guide

How to create a convo

Written by Milena Kovacevic
Updated over a week ago

Creating a Product Finder Convo

Help customers find products that suit them

Written by Milena Kovacevic
Updated over a week ago

Reply button

What is a reply button?

Written by Milena Kovacevic
Updated over a week ago

Convo Interruption Settings

Prompt customers to finish the Convo they start

Written by Milena Kovacevic
Updated over a week ago

Generating QR Codes

How to generate QR codes to send people to your bot

Written by Megan Berry
Updated over a week ago

Image, video, and text limits in convos

Written by Milena Kovacevic
Updated over a week ago

How To

Copy a convo

I want to create a similar Convo to one I already have

Written by Megan Berry
Updated over a week ago

Delete a convo

Written by Milena Kovacevic
Updated over a week ago

Share a convo

Written by Milena Kovacevic
Updated over a week ago

Share a convo topic

Written by Milena Kovacevic
Updated over a week ago

Put a video in a convo

Written by Milena Kovacevic
Updated over a week ago

Put an image in a convo

Written by Milena Kovacevic
Updated over a week ago

Put a playable audio file in a convo

Share an audio file with your audience

Written by Megan Berry
Updated over a week ago

Feature a convo

Written by Milena Kovacevic
Updated over a week ago

Best Practices

A/B test your quick replies with randomizer

Use the convo randomizer to A/B test the effectiveness of your bot's conversation

Written by Megan Berry
Updated over a week ago

Troubleshooting

What happens if a customer clicks a convo link, but they’ve never interacted with my bot before?

Written by Milena Kovacevic
Updated over a week ago

How do I add a new reply in the middle of my convo?

Written by Milena Kovacevic
Updated over a week ago

Why do my Convo's shareable links have "octaneai.com" in them?

Written by Milena Kovacevic
Updated over a week ago

How are convos different from the other Octane AI features?

Written by Milena Kovacevic
Updated over a week ago

How long should a convo be?

Written by Milena Kovacevic
Updated over a week ago

What kinds of convos can I write?

Written by Milena Kovacevic
Updated over a week ago

Why isn’t my convo saving?

Written by Milena Kovacevic
Updated over a week ago

What devices do convos work on?

Written by Milena Kovacevic
Updated over a week ago

What is the difference between a topic and a convo?

Written by Milena Kovacevic
Updated over a week ago

Do you have data on customers' selections of replies in a convo?

Written by Milena Kovacevic
Updated over a week ago

Are individual convos shareable?

Written by Milena Kovacevic
Updated over a week ago