Convos

Create interactive conversations to recommend products, share content, and develop relationships with customers

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35 articles in this collection
Written by Matt Schlicht, Milena Kovacevic, Megan Berry and 1 other

How do I customize the Messenger product cards?

Edit or customize the product cards in your bot

Written by Milena Kovacevic
Updated this week

About

Introduction to Convos

What are Convos?

Written by Matt Schlicht
Updated over a week ago

Tangents

Create different responses based on the customers reply

Written by Milena Kovacevic
Updated over a week ago

Convo Topics

Create convo topics to organize your convos

Written by Milena Kovacevic
Updated over a week ago

Convo Recommendations

Automatically recommend convos to customers

Written by Milena Kovacevic
Updated over a week ago

Creating a Convo: Step-By-Step Guide

How to create a convo

Written by Milena Kovacevic
Updated over a week ago

Creating a Product Finder Convo

Help customers find products that suit them

Written by Milena Kovacevic
Updated this week

Reply button

What is a reply button?

Written by Milena Kovacevic
Updated over a week ago

Convo Interruption Settings

Prompt customers to finish the Convo they start

Written by Milena Kovacevic
Updated over a week ago

Generating QR Codes

How to generate QR codes to send people to your bot

Written by Katie Krische
Updated over a week ago

Image, video, and text limits in convos

Written by Milena Kovacevic
Updated over a week ago

How To

Copy a convo

I want to create a similar Convo to one I already have

Written by Megan Berry
Updated over a week ago

Message a convo to your customers

Written by Milena Kovacevic
Updated over a week ago

Delete a convo

Written by Milena Kovacevic
Updated over a week ago

Delete a convo topic

Written by Milena Kovacevic
Updated over a week ago

Share a convo

Written by Milena Kovacevic
Updated over a week ago

Share a convo topic

Written by Milena Kovacevic
Updated over a week ago

Put a video in a convo

Written by Milena Kovacevic
Updated over a week ago

Include a prescripted reply in a convo

Written by Milena Kovacevic
Updated over a week ago

Put an image in a convo

Written by Milena Kovacevic
Updated over a week ago

Put a playable audio file in a convo

Share an audio file with your audience

Written by Megan Berry
Updated over a week ago

Feature a convo

Written by Milena Kovacevic
Updated over a week ago

Best Practices

A/B test your quick replies with randomizer

Use the convo randomizer to A/B test the effectiveness of your bot's conversation

Written by Katie Krische
Updated over a week ago

Troubleshooting

What happens if a customer clicks a convo link, but they’ve never interacted with my bot before?

Written by Milena Kovacevic
Updated over a week ago

How do I add a new reply in the middle of my convo?

Written by Milena Kovacevic
Updated over a week ago

Why do my Convo's shareable links have "octaneai.com" in them?

Written by Milena Kovacevic
Updated over a week ago

How are convos different from the other Octane AI features?

Written by Milena Kovacevic
Updated over a week ago

How long should a convo be?

Written by Milena Kovacevic
Updated over a week ago

What kinds of convos can I write?

Written by Milena Kovacevic
Updated over a week ago

Why isn’t my convo saving?

Written by Milena Kovacevic
Updated over a week ago

What devices do convos work on?

Written by Milena Kovacevic
Updated over a week ago

What happens if someone ventures outside of the convo’s replies?

Written by Milena Kovacevic
Updated over a week ago

What is the difference between a topic and a convo?

Written by Milena Kovacevic
Updated over a week ago

Do you have data on customers' selections of replies in a convo?

Written by Milena Kovacevic
Updated over a week ago

Are individual convos shareable?

Written by Milena Kovacevic
Updated over a week ago