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Customer Care

Customer Care

Automate responses to common questions from customers

Matt Schlicht avatar Milena Kovacevic avatar
7 articles in this collection
Written by Matt Schlicht and Milena Kovacevic
About

What is the Smart Responses feature?

What is the Smart Responses feature
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Inbox

Leverage our Messages inbox for customer service
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Connect customers to customer support

Video tutorial on how to connect customers with customer support
Matt Schlicht avatar
Written by Matt Schlicht
Updated over a week ago
Best Practice

Smart Responses

Automate responses to common customer questions
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I add a Convo as a response in Smart Responses?

Linking a convo in smart responses
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Understanding Your Smart Responses Stats

What do your Smart Responses stats mean?
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago
Troubleshooting

What if my bot doesn't understand a message?

How to send an automated response to unrecognized messages
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago
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