Customer Care

Automate responses to common questions from customers

7 articles in this collection
Written by Matt Schlicht and Mark Baek

About

What is the Smart Responses feature?

What is the Smart Responses feature

Written by Mark Baek
Updated over a week ago

Inbox

Leverage our Messages inbox for customer service

Written by Mark Baek
Updated over a week ago

Connect customers to customer support

Video tutorial on how to connect customers with customer support

Written by Matt Schlicht
Updated over a week ago

Best Practice

Smart Responses

Automate responses to common customer questions

Written by Mark Baek
Updated over a week ago

Can I add a Convo as a response in Smart Responses?

Linking a convo in smart responses

Written by Mark Baek
Updated over a week ago

Understanding Your Smart Responses Stats

What do your Smart Responses stats mean?

Written by Mark Baek
Updated over a week ago

Troubleshooting

What if my bot doesn't understand a message?

How to send an automated response to unrecognized messages

Written by Mark Baek
Updated over a week ago