Group 65
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Customer Care
Customer Care
Automate responses to common questions from customers
7 articles in this collection
Written by
Matt Schlicht
and
Milena Kovacevic
About
What is the Smart Responses feature?
What is the Smart Responses feature
Written by
Milena Kovacevic
Updated over a week ago
Inbox
Leverage our Messages inbox for customer service
Written by
Milena Kovacevic
Updated over a week ago
Connect customers to customer support
Video tutorial on how to connect customers with customer support
Written by
Matt Schlicht
Updated over a week ago
Best Practice
Smart Responses
Automate responses to common customer questions
Written by
Milena Kovacevic
Updated over a week ago
Can I add a Convo as a response in Smart Responses?
Linking a convo in smart responses
Written by
Milena Kovacevic
Updated over a week ago
Understanding Your Smart Responses Stats
What do your Smart Responses stats mean?
Written by
Milena Kovacevic
Updated over a week ago
Troubleshooting
What if my bot doesn't understand a message?
How to send an automated response to unrecognized messages
Written by
Milena Kovacevic
Updated over a week ago