Customer Care

Automate responses to common questions from customers

6 articles in this collection
Written by Matt Schlicht and Mark Baek

About

What is the Smart Responses feature?

What is the Smart Responses feature

Written by Mark Baek
Updated this week

Inbox

Leverage our Messages inbox for customer service

Written by Mark Baek
Updated this week

Connect customers to customer support

Video tutorial on how to connect customers with customer support

Written by Matt Schlicht
Updated this week

Best Practice

Smart Responses

Automate responses to common customer questions

Written by Mark Baek
Updated this week

Understanding Your Smart Responses Stats

What do your Smart Responses stats mean?

Written by Mark Baek
Updated this week

Troubleshooting

What if my bot doesn't understand a message?

How to send an automated response to unrecognized messages

Written by Mark Baek
Updated this week