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Account Administration
Account Administration
Information about how to manage your Octane AI account, admins, and billing
+1
29 articles in this collection
Written by
Milena Kovacevic,
Megan Berry,
Katie Krische
and 1 other
Setting Up Your Bot
How do I create a new bot?
Written by
Milena Kovacevic
Updated over a week ago
Can I switch the Facebook page connected to my account?
How to switch your connected Facebook page
Written by
Milena Kovacevic
Updated over a week ago
Can I use multiple Messenger bot platforms together?
Having multiple chatbot apps together is not a good idea and here's why
Written by
Megan Berry
Updated over a week ago
Can I use emojis in my account features?
Give your brand a voice!
Written by
Milena Kovacevic
Updated over a week ago
How do I launch my bot?
Go live with your bot
Written by
Milena Kovacevic
Updated over a week ago
How do I log into my Octane AI account?
Written by
Milena Kovacevic
Updated over a week ago
How do I connect my bot to a Facebook page?
Written by
Milena Kovacevic
Updated over a week ago
Can I get email notifications when my bot gets a new message?
Written by
Milena Kovacevic
Updated over a week ago
Account Settings
How do I change the currency in my Octane AI account?
How to determine the currency used for your Octane AI analytics
Written by
Mark Baek
Updated over a week ago
How do I change my bot’s name?
Renaming your bot
Written by
Milena Kovacevic
Updated over a week ago
Help! I lost my password / How do I change my password?
How to reset your password
Written by
Milena Kovacevic
Updated over a week ago
How do I manage my bot admins?
Managing admins
Written by
Milena Kovacevic
Updated this week
How long can my bot description be? Are there character limits?
Written by
Milena Kovacevic
Updated over a week ago
How do I share my bot?
Share your bot on Facebook, Twitter, Email, and by link
Written by
Milena Kovacevic
Updated over a week ago
How do I test my bot?
Written by
Milena Kovacevic
Updated over a week ago
Can I delete a bot?
How to Disconnect Your Bot
Written by
Milena Kovacevic
Updated over a week ago
How to remove other bots from your page
Written by
Mark Baek
Updated over a week ago
How do I connect multiple stores to my account?
Connect multiple Shopify stores to your Octane AI account
Written by
Megan Berry
Updated over a week ago
Adding Octane AI's script manually to your store's theme
Manual script injection and load without jQuery.
Written by
Mark Baek
Updated over a week ago
Troubleshooting
I changed my Facebook password and now my bot will not load.
How to fix this issue
Written by
Milena Kovacevic
Updated over a week ago
How do I remove the Messenger app in Shopify?
Written by
Milena Kovacevic
Updated over a week ago
How do I disconnect my bot from a Facebook page?
Written by
Milena Kovacevic
Updated over a week ago
Where can I find my bot?
Written by
Milena Kovacevic
Updated over a week ago
My Facebook page isn't a listed option
Here's a quick checklist to help connect your Facebook page
Written by
Katie Krische
Updated over a week ago
How can I see what I was charged for Octane AI use?
Where to find your Octane AI billing information
Written by
Katie Krische
Updated over a week ago
My bot is running slow!
How to fix your bot running slow
Written by
Milena Kovacevic
Updated over a week ago
My bot’s GIFs aren’t loading!
How to fix this issue
Written by
Milena Kovacevic
Updated over a week ago
My Facebook page doesn't have a Message button
How to add a Message button to your Facebook page
Written by
Katie Krische
Updated over a week ago
My blog / content / integration isn’t loading properly when I add it to the Showcase Content / Subscription feature.
What to do when this happens
Written by
Milena Kovacevic
Updated over a week ago