Account Administration

Information about how to manage your Octane AI account, admins, and billing

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30 articles in this collection
Written by Milena Kovacevic, Megan Berry, Katie Krische and 1 other

Setting Up Your Bot

How do I create a new bot?

Written by Milena Kovacevic
Updated over a week ago

Can I switch the Facebook page connected to my bot?

How to switch your connected Facebook page

Written by Milena Kovacevic
Updated over a week ago

Can I use multiple bot platforms together?

Having multiple chatbot apps together is not a good idea and here's why

Written by Megan Berry
Updated over a week ago

Can I use emojis in my bot?

Give your brand a voice!

Written by Milena Kovacevic
Updated over a week ago

How do I launch my bot?

Go live with your bot

Written by Milena Kovacevic
Updated over a week ago

How do I choose features for my bot?

Written by Milena Kovacevic
Updated over a week ago

How do I log into my Octane AI account?

Written by Milena Kovacevic
Updated over a week ago

How do I connect my bot to a Facebook page?

Written by Milena Kovacevic
Updated over a week ago

Can I get email notifications when my bot gets a new message?

Written by Milena Kovacevic
Updated over a week ago

Account Settings

How do I change the currency in my Octane AI account?

How to determine the currency used for your Octane AI analytics

Written by Mark Baek
Updated over a week ago

How do I change my bot’s name?

Renaming your bot

Written by Milena Kovacevic
Updated over a week ago

Help! I lost my password / How do I change my password?

How to reset your password

Written by Milena Kovacevic
Updated over a week ago

How do I manage my bot admins?

Managing admins

Written by Milena Kovacevic
Updated over a week ago

How long can my bot description be? Are there character limits?

Written by Milena Kovacevic
Updated over a week ago

How do I share my bot?

Share your bot on Facebook, Twitter, Email, and by link

Written by Milena Kovacevic
Updated over a week ago

How do I test my bot?

Written by Milena Kovacevic
Updated over a week ago

Can I delete a bot?

How to Disconnect Your Bot

Written by Milena Kovacevic
Updated over a week ago

How to remove other bots from your page

Written by Mark Baek
Updated over a week ago

How do I connect multiple stores to my account?

Connect multiple Shopify stores to your Octane AI account

Written by Megan Berry
Updated over a week ago

Adding Octane AI's script manually to your store's theme

Manual script injection and load without jQuery.

Written by Mark Baek
Updated over a week ago

Troubleshooting

I changed my Facebook password and now my bot will not load.

How to fix this issue

Written by Milena Kovacevic
Updated over a week ago

How do I remove the Messenger app in Shopify?

Written by Milena Kovacevic
Updated over a week ago

How do I disconnect my bot from a Facebook page?

Written by Milena Kovacevic
Updated over a week ago

Where can I find my bot?

Written by Milena Kovacevic
Updated over a week ago

My Facebook page isn't a listed option

Here's a quick checklist to help connect your Facebook page

Written by Katie Krische
Updated over a week ago

How can I see what I was charged for Octane AI use?

Where to find your Octane AI billing information

Written by Katie Krische
Updated over a week ago

My bot is running slow!

How to fix your bot running slow

Written by Milena Kovacevic
Updated over a week ago

My bot’s GIFs aren’t loading!

How to fix this issue

Written by Milena Kovacevic
Updated over a week ago

My Facebook page doesn't have a Message button

How to add a Message button to your Facebook page

Written by Katie Krische
Updated over a week ago

My blog / content / integration isn’t loading properly when I add it to the Showcase Content / Subscription feature.

What to do when this happens

Written by Milena Kovacevic
Updated over a week ago