Account Administration

Information about how to manage your Octane AI account, admins, and billing

29 articles in this collection
Written by Megan Berry and Mark Baek

Setting Up Your Bot

How do I create a new bot?

Written by Mark Baek
Updated this week

Can I switch the Facebook page connected to my account?

How to switch your connected Facebook page

Written by Mark Baek
Updated this week

Can I use multiple Messenger bot platforms together?

Having multiple chatbot apps together is not a good idea and here's why

Written by Megan Berry
Updated this week

Can I use emojis in my account features?

Give your brand a voice!

Written by Mark Baek
Updated this week

How do I launch my bot?

Go live with your bot

Written by Mark Baek
Updated this week

How do I log into my Octane AI account?

Written by Mark Baek
Updated this week

How do I connect my bot to a Facebook page?

Written by Mark Baek
Updated this week

Can I get email notifications when my bot gets a new message?

Written by Mark Baek
Updated this week

Account Settings

How do I change the currency in my Octane AI account?

How to determine the currency used for your Octane AI analytics

Written by Mark Baek
Updated this week

How do I change my bot’s name?

Renaming your bot

Written by Mark Baek
Updated this week

Help! I lost my password / How do I change my password?

How to reset your password

Written by Mark Baek
Updated this week

How do I manage my bot admins?

Managing admins

Written by Mark Baek
Updated this week

How long can my bot description be? Are there character limits?

Written by Mark Baek
Updated this week

How do I share my bot?

Share your bot on Facebook, Twitter, Email, and by link

Written by Mark Baek
Updated this week

How do I test my bot?

Written by Mark Baek
Updated this week

Can I delete a bot?

How to Disconnect Your Bot

Written by Mark Baek
Updated this week

How to remove other bots from your page

Written by Mark Baek
Updated this week

How do I connect multiple stores to my account?

Connect multiple Shopify stores to your Octane AI account

Written by Megan Berry
Updated this week

Adding Octane AI's script manually to your store's theme

Manual script injection and load without jQuery.

Written by Mark Baek
Updated this week

Troubleshooting

I changed my Facebook password and now my bot will not load.

How to fix this issue

Written by Mark Baek
Updated this week

How do I remove the Messenger app in Shopify?

Written by Mark Baek
Updated this week

How do I disconnect my bot from a Facebook page?

Written by Mark Baek
Updated this week

Where can I find my bot?

Written by Mark Baek
Updated this week

My Facebook page isn't a listed option

Here's a quick checklist to help connect your Facebook page

Written by Megan Berry
Updated this week

How can I see what I was charged for Octane AI use?

Where to find your Octane AI billing information

Written by Megan Berry
Updated this week

My bot is running slow!

How to fix your bot running slow

Written by Mark Baek
Updated this week

My bot’s GIFs aren’t loading!

How to fix this issue

Written by Mark Baek
Updated this week

My Facebook page doesn't have a Message button

How to add a Message button to your Facebook page

Written by Megan Berry
Updated this week

My blog / content / integration isn’t loading properly when I add it to the Showcase Content / Subscription feature.

What to do when this happens

Written by Mark Baek
Updated this week