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Account Administration
Account Administration
Information about how to manage your Octane AI account, admins, and billing
29 articles in this collection
Written by
Megan Berry
and
Mark Baek
Setting Up Your Bot
How do I create a new bot?
Written by
Mark Baek
Updated over a week ago
Can I switch the Facebook page connected to my account?
How to switch your connected Facebook page
Written by
Mark Baek
Updated over a week ago
Can I use multiple Messenger bot platforms together?
Having multiple chatbot apps together is not a good idea and here's why
Written by
Megan Berry
Updated over a week ago
Can I use emojis in my account features?
Give your brand a voice!
Written by
Mark Baek
Updated over a week ago
How do I launch my bot?
Go live with your bot
Written by
Mark Baek
Updated over a week ago
How do I log into my Octane AI account?
Written by
Mark Baek
Updated over a week ago
How do I connect my bot to a Facebook page?
Written by
Mark Baek
Updated over a week ago
Can I get email notifications when my bot gets a new message?
Written by
Mark Baek
Updated over a week ago
Account Settings
How do I change the currency in my Octane AI account?
How to determine the currency used for your Octane AI analytics
Written by
Mark Baek
Updated over a week ago
How do I change my bot’s name?
Renaming your bot
Written by
Mark Baek
Updated over a week ago
Help! I lost my password / How do I change my password?
How to reset your password
Written by
Mark Baek
Updated over a week ago
How do I manage my bot admins?
Managing admins
Written by
Mark Baek
Updated over a week ago
How long can my bot description be? Are there character limits?
Written by
Mark Baek
Updated over a week ago
How do I share my bot?
Share your bot on Facebook, Twitter, Email, and by link
Written by
Mark Baek
Updated over a week ago
How do I test my bot?
Written by
Mark Baek
Updated over a week ago
Can I delete a bot?
How to Disconnect Your Bot
Written by
Mark Baek
Updated over a week ago
How to remove other bots from your page
Written by
Mark Baek
Updated over a week ago
How do I connect multiple stores to my account?
Connect multiple Shopify stores to your Octane AI account
Written by
Megan Berry
Updated over a week ago
Adding Octane AI's script manually to your store's theme
Manual script injection and load without jQuery.
Written by
Mark Baek
Updated over a week ago
Troubleshooting
I changed my Facebook password and now my bot will not load.
How to fix this issue
Written by
Mark Baek
Updated over a week ago
How do I remove the Messenger app in Shopify?
Written by
Mark Baek
Updated over a week ago
How do I disconnect my bot from a Facebook page?
Written by
Mark Baek
Updated over a week ago
Where can I find my bot?
Written by
Mark Baek
Updated over a week ago
My Facebook page isn't a listed option
Here's a quick checklist to help connect your Facebook page
Written by
Megan Berry
Updated over a week ago
How can I see what I was charged for Octane AI use?
Where to find your Octane AI billing information
Written by
Megan Berry
Updated over a week ago
My bot is running slow!
How to fix your bot running slow
Written by
Mark Baek
Updated over a week ago
My bot’s GIFs aren’t loading!
How to fix this issue
Written by
Mark Baek
Updated over a week ago
My Facebook page doesn't have a Message button
How to add a Message button to your Facebook page
Written by
Megan Berry
Updated over a week ago
My blog / content / integration isn’t loading properly when I add it to the Showcase Content / Subscription feature.
What to do when this happens
Written by
Mark Baek
Updated over a week ago