Facebook Messenger

Use automated flows and campaigns to increase revenue and customer engagement.

Matt Schlicht avatar Megan Berry avatar Mark Baek avatar
90 articles in this collection
Written by Matt Schlicht, Megan Berry, and Mark Baek
Flows

Introduction to Flows

Automated sequences sent to your customers based on specific triggers
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Written by Mark Baek
Updated over a week ago

Flows: Set-up Automated Flows To Increase Revenue

Step-by-step introduction to flows
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Written by Megan Berry
Updated over a week ago

Sending Quiz Results through Facebook Messenger

Use Octane AI's Messenger bot to automatically send quiz results to your Facebook Messenger subscribers.
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Written by Mark Baek
Updated over a week ago

Guide to Using Cart Abandonment Flows

Recapture customers that leave your website without purchasing through a Facebook Messenger flow.
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Written by Mark Baek
Updated over a week ago

Customize Your Cart Abandonment Message

This is the message customers receive from your Facebook page when they abandon their cart
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Written by Matt Schlicht
Updated over a week ago

Add a discount code to the cart abandonment messages you send on Facebook

Give customers an additional incentive to complete their order
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Written by Matt Schlicht
Updated over a week ago

Hide a product from your cart abandonment messages

For merchants with special use cases that require some customization
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Written by Megan Berry
Updated over a week ago

How do cart abandonment and browse abandonment messages work with promotional limits?

Why your abandoned cart and browse abandonment messages might be sent without the text you've written
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Written by Megan Berry
Updated over a week ago

How do we measure a revenue for Cart Abandonment messages?

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Written by Mark Baek
Updated over a week ago

First and Second Reminders

What are first and second reminders for cart abandonment messages?
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Written by Mark Baek
Updated over a week ago

Order Confirmations and Shipping Notifications

Send receipts and shipping updates to your customers
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Written by Mark Baek
Updated over a week ago

Send order confirmation flows only on request

Allow subscribers to choose whether they receive your Octane AI order conformation flows.
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Written by Mark Baek
Updated over a week ago

Custom Flows: Create Automated Messaging Features

Send automated marketing messages, campaigns or even build your own feature
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Written by Mark Baek
Updated over a week ago

Browse Abandonment Messages

Send browse abandonment messages to your site visitors and remind them about the great products they saw on your store
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Written by Mark Baek
Updated over a week ago

Excluding Products From Your Facebook Messenger Flows

How to use Shopify tags to control which products are featured in your automated Facebook Messenger flows.
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Written by Mark Baek
Updated over a week ago
Opt-in Tools

Add To Cart Checkbox

The Add to Cart Checkbox appears below the add to cart button in your store
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Written by Mark Baek
Updated over a week ago

Customer Chat Widget

Allow customers to chat with your bot directly on your store
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Written by Megan Berry
Updated over a week ago

How do I customize the add to cart checkbox placement?

If you added the add to cart checkbox and notice an issue, we can help!
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Written by Megan Berry
Updated over a week ago

Customer Chat Widget (Non-Shopify Stores)

How to use the customer chat widget with a non-Shopify store.
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Written by Mark Baek
Updated over a week ago

Why is my add to cart checkbox not pre-checked?

As of April 9th the pre-checked checkbox is no longer available
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Written by Mark Baek
Updated over a week ago

Order Status Page Button

Let customer sign up for order confirmations and shipping notification updates from the order status page with this opt-in tool
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Written by Megan Berry
Updated over a week ago

Guest Chat for the Customer Chat Widget

What is guest mode, and how it affects your Octane AI bot
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Written by Mark Baek
Updated over a week ago

Grow your subscribers list with our Marketing Opt-in feature

Get more emails and bot subscribers
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Written by Mark Baek
Updated over a week ago

Custom Messenger button

Create custom calls to action to opt into your bot
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Written by Mark Baek
Updated over a week ago

A/B test your opt-in tools

Run A/B tests with different images, messaging or settings in order to increase your opt-ins.
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Written by Mark Baek
Updated over a week ago
Campaigns

What are Campaigns?

What campaigns you can run to grow your audience
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Written by Mark Baek
Updated over a week ago

How do I gather one-time notification opt-ins?

Best practices for collecting opt-ins for your one-time notifications
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Written by Mark Baek
Updated over a week ago

How do I start using one-time notifications with my Facebook page?

Requesting permission to use one-time notifications from Facebook
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Written by Mark Baek
Updated over a week ago

Easily collect customer information by asking Questions

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Written by Mark Baek
Updated over a week ago

I sent a message through my bot, but some or all of my subscribers haven’t received it yet

Why haven't all of my messages sent?
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Written by Mark Baek
Updated over a week ago

One-time Notifications: Sending a Messenger Campaign

Proactively engage customers in Messenger with one-time notifications
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Written by Mark Baek
Updated over a week ago

Can I send a message to all the fans of my Facebook page?

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Written by Mark Baek
Updated over a week ago

One-time Notifications: Boost Engagement With Subscribers

Use follow-up notifications to customize how you reach your audience
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Written by Mark Baek
Updated over a week ago

What types of messages can I send to my Octane AI subscribers?

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Written by Mark Baek
Updated over a week ago

Comment Capture: Build a Relationship With Your Facebook Followers

Intro to Comment Capture and engaging your Facebook followers
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Written by Megan Berry
Updated over a week ago

Comment Capture

Opt-in tool used to grow subscribers from your Facebook page
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Written by Mark Baek
Updated over a week ago

Questions Feature

The easy way to acquire more info from your subscribers
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Written by Mark Baek
Updated over a week ago

How to zero in on your audience with message targeting

Boost your messaging campaigns and flows with targeting filters
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Written by Mark Baek
Updated over a week ago
Guides

Recommend products or collections and track revenue directly from your bot

Use bot sales to track revenue and add products to a Convo, one-time notification, trained response and more.
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Written by Mark Baek
Updated over a week ago

Collect one-time notification opt-ins through your Facebook Messenger main menu

Increase the amount of users that can see your one-time notification opt-ins and receive your notifications
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Written by Mark Baek
Updated over a week ago

Find out what your customers want to learn about

Video tutorial on how to give customers relevant information
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Written by Matt Schlicht
Updated over a week ago

Your Essential Guide for Going Live

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Written by Mark Baek
Updated over a week ago

Message your customers and segment them based on how they answer questions and what buttons they select

Video tutorial on how you can segment and send messages
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Written by Matt Schlicht
Updated over a week ago

Message your customers about a sale

Video tutorial on how to message customers about a sale
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Written by Matt Schlicht
Updated over a week ago

Message your customers a product from your Shopify store

Video tutorial on how to message customers a product
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Written by Matt Schlicht
Updated over a week ago

Announce a comment-to-enter contest on Facebook and automatically send a custom message to people who leave a comment

Video tutorial on how to run a comment contest
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Written by Matt Schlicht
Updated over a week ago

Automatically respond with a friendly message when someone messages "Hi" to your Facebook page

Video tutorial on how to set-up automatic responses to common messages
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Written by Matt Schlicht
Updated over a week ago

Help customers learn about your mission statement

Video tutorial on how to tell customers about your brand
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Written by Matt Schlicht
Updated over a week ago

Help customers find your social media profiles

Instagram, YouTube, Pinterest, Snapchat, Twitter, your blog, and any other social network you are on.
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Written by Matt Schlicht
Updated over a week ago

Help customers find your YouTube videos

Video tutorial on how to showcase your YouTube channel on Messenger
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Written by Matt Schlicht
Updated over a week ago

Help customers find your blog posts

Video tutorial on how to showcase your blog through Messenger
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Written by Matt Schlicht
Updated over a week ago

Help people learn about your rewards program

Video tutorial on how to increase rewards program members through Messenger
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Written by Matt Schlicht
Updated over a week ago

"Now What?": What to Do After Launching

You've launched your bot, here's what to do next
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Written by Mark Baek
Updated over a week ago