FAQ and Troubleshooting

Matt Schlicht avatar Milena Kovacevic avatar Megan Berry avatar +1
70 articles in this collection
Written by Matt Schlicht, Milena Kovacevic, Megan Berry and 1 other
Your Octane AI Account

How to switch from ManyChat to Octane AI

Here's how you can move your ManyChat subscribers and campaigns to Octane AI.
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Written by Milena Kovacevic
Updated over a week ago

How do I log into my Octane AI account?

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Written by Milena Kovacevic
Updated over a week ago

How do I connect multiple stores to my account?

Connect multiple Shopify stores to your Octane AI account
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Written by Megan Berry
Updated over a week ago

Can I use multiple bot platforms together?

Having multiple chatbot apps together is not a good idea and here's why
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Written by Megan Berry
Updated over a week ago

What messaging platforms does Octane AI support?

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Written by Milena Kovacevic
Updated over a week ago

Who currently uses Octane AI?

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Written by Milena Kovacevic
Updated over a week ago

How do I register for an Octane AI account?

How to request a demo
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Written by Milena Kovacevic
Updated over a week ago

Can I get email notifications when my bot gets a new message?

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Written by Milena Kovacevic
Updated over a week ago

Help! I lost my password / How do I change my password?

How to reset your password
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Written by Milena Kovacevic
Updated over a week ago

What's next on the Octane AI Roadmap?

Learn about what we're building
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Written by Milena Kovacevic
Updated over a week ago

Can I have a bot for my personal Facebook profile?

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Written by Milena Kovacevic
Updated over a week ago

Which ecommerce platforms do you support?

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Written by Milena Kovacevic
Updated over a week ago

Do you have an API?

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Written by Milena Kovacevic
Updated over a week ago

Have feedback? Let us know!

We would love to hear from you
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Written by Milena Kovacevic
Updated over a week ago

How do I remove the Messenger app in Shopify?

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Written by Milena Kovacevic
Updated over a week ago
Connecting to Facebook

Customize your description on Facebook Messenger

How you can customize your Facebook description
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Written by Matt Schlicht
Updated over a week ago

My Facebook page isn't a listed option

Here's a quick checklist to help connect your Facebook page
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Written by Katie Krische
Updated over a week ago

Why is my checkbox not pre-checked?

As of April 9th the pre-checked checkbox is no longer available
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Written by Milena Kovacevic
Updated over a week ago

Facebook Page Messenger greeting issue

If the wrong greeting is being sent to you customers, you may need to change this Facebook setting
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Written by Milena Kovacevic
Updated over a week ago

Can people interact with my bot without a Facebook account?

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Written by Milena Kovacevic
Updated over a week ago

How do I connect my bot to a Facebook page?

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Written by Milena Kovacevic
Updated over a week ago

How do I disconnect my bot from a Facebook page?

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Written by Milena Kovacevic
Updated over a week ago

How do I test my bot before putting it on a live page with fans?

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Written by Milena Kovacevic
Updated over a week ago

I changed my Facebook password and now my bot will not load.

How to fix this issue
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Written by Milena Kovacevic
Updated over a week ago

I have trouble editing my Facebook ad

How you can use Facebook Ads Manager to Edit your Ad
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Written by Milena Kovacevic
Updated over a week ago

My bot has been suspended by Facebook. Why?

What to do when you're blocked or suspended
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Written by Milena Kovacevic
Updated over a week ago