Frequently Asked Questions

New here? See information on Octane AI, pricing, and how to add Octane AI to your store

18 articles in this collection
Written by Matt Schlicht and Mark Baek

About Octane AI

Not a customer yet?

Check out our site FAQ!

Written by Mark Baek
Updated over a week ago

What is Octane AI?

About Octane AI

Written by Matt Schlicht
Updated over a week ago

Which platforms do you integrate with?

About our integrations

Written by Mark Baek
Updated over a week ago

How to add the Octane AI app to your Shopify store

A step-by-step guide

Written by Mark Baek
Updated over a week ago

Can I use Octane AI with Bold Subscriptions / Upsell?

How Octane AI works with Bold Upsell's Shopify integration.

Written by Mark Baek
Updated over a week ago

Can I use Octane AI with Carthook?

How Carthook's Shopify integration works with Octane AI

Written by Mark Baek
Updated over a week ago

Can I use Octane AI with Zipify?

How to use Octane AI with Zipify's Shopify app.

Written by Mark Baek
Updated over a week ago

Quizzes

Quiz accessibility

Alt text and keyboard accessibility help customers of all abilities take your quiz.

Written by Mark Baek
Updated over a week ago

Account Administration

How do I change the currency in my Octane AI account?

How to determine the currency used for your Octane AI analytics

Written by Mark Baek
Updated over a week ago

Help! I lost my password / How do I change my password?

How to reset your password

Written by Mark Baek
Updated over a week ago

How do I connect multiple stores to my account?

Connect multiple Shopify stores to your Octane AI account

Written by Mark Baek
Updated over a week ago

Adding Octane AI's script manually to your store's theme

Manual script injection and load without jQuery.

Written by Mark Baek
Updated over a week ago

Affiliate Program

The Octane AI Affiliate Program!

Earn money referring other merchants to Octane AI

Written by Mark Baek
Updated over a week ago

Troubleshooting

Troubleshooting Quiz Save Errors

What you can do if you're not able to save your quiz.

Written by Mark Baek
Updated over a week ago

Troubleshooting Octane AI's Klaviyo Integration

Best practices for testing and troubleshooting Octane AI's integration with Klaviyo.

Written by Mark Baek
Updated over a week ago

Pricing

Octane AI Pricing

How much Octane AI costs, and the features available on each plan.

Written by Mark Baek
Updated over a week ago

What are Engaged Customers?

Octane AI Pricing varies based on how many active people you have in your bot

Written by Mark Baek
Updated over a week ago

How do I switch Octane AI plans?

How to switch between Starter, Pro and Advanced Octane AI plans

Written by Mark Baek
Updated over a week ago