FAQ and Troubleshooting

Rawa Qaffaf avatar Megan Berry avatar Matt Schlicht avatar +1
61 articles in this collection
Written by Rawa Qaffaf, Megan Berry, Matt Schlicht and 1 other

Can I keep the pre-checked checkbox if I switch to Octane AI from another bot platform?

The pre-checked checkbox depends on your Facebook page, not the platform
Rawa Qaffaf avatar
Written by Rawa Qaffaf
Updated over a week ago

Can I use multiple bot platforms together?

Having multiple chatbot apps together is not a good idea and here's why
Rawa Qaffaf avatar
Written by Rawa Qaffaf
Updated over a week ago

Why won't the discount pop-up and add to cart checkbox load in Safari 12?

Facebook disabled certain tools in Safari 12
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

How do I customize the messages my bot sends when someone unfollows?

Send a customized message when the user chooses to unfollow
Rawa Qaffaf avatar
Written by Rawa Qaffaf
Updated over a week ago

How do I customize the add to cart checkbox placement?

If you added the add to cart checkbox and notice an issue, we can help!
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

How do I connect multiple stores to my account?

Connect multiple Shopify stores to your Octane AI account
Rawa Qaffaf avatar
Written by Rawa Qaffaf
Updated over a week ago

Download Images from Question Results

An easy way to download a lot of images collected on Octane AI.
Matt Schlicht avatar
Written by Matt Schlicht
Updated over a week ago

Facebook Page Messenger greeting issue

If the wrong greeting is being sent to you customers, you may need to change this Facebook setting
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What's next on the Octane AI Roadmap?

Learn about what we're building
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Written by Milena Kovacevic
Updated over a week ago

Update to Subscription Broadcasts

Make sure you request permission from Facebook to continue to be able to use this feature.
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

What Messenger Opt-In feature is the right one for my store?

Get more followers for your Octane AI bot
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Have a feedback? Let us know!

We would love to hear from you
Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What is the Trained Responses feature?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Easily collect customer information by asking Questions

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Written by Milena Kovacevic
Updated over a week ago

What messaging platforms does Octane AI support?

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Written by Milena Kovacevic
Updated over a week ago

Who currently uses Octane AI?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I launch my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

"Now What?": Next Steps for Your Store's Success on Messenger

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I download responses to my Questions?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I have a bot for my personal Facebook profile?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Do you have an API?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I share my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I add a Convo as a response in Smart Responses?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I change my bot’s name?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Understanding Your Trained Responses Stats

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How to remove other bots from your page

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I customize my bot’s main menu?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I create a new bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I manage my bot admins?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I copy my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I delete a bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I use emojis in my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I manually unsubscribe someone?

Manually ensure someone stops following your bot
Megan Berry avatar
Written by Megan Berry
Updated over a week ago

The Persistent Menu in your Bot

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How long can my bot description be? Are there character limits?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Why is my follow feature the last option in my bot menu?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What is the Share menu item?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What is the Followers menu item?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Editing your Convos Menu Item

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Where can I find my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I choose features for my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

I changed my Facebook password and now my bot will not load.

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

I sent a Broadcast through my bot, but some or all of my followers haven’t received it yet.

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can I get email notifications when my bot gets a new message?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How is Revenue for Abandoned Cart Messages Measured?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

What if my bot doesn't understand a message?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Which ecommerce platforms do you support?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I remove the Messenger app in Shopify?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My blog / content / integration isn’t loading properly when I add it to the Showcase Content / Subscription feature.

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot is running slow!

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot’s GIFs aren’t loading!

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

My bot has been suspended by Facebook. Why?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I log into my Octane AI account?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Why Can't I Add My Convo to the Website Capture Campaign?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Can people interact with my bot without a Facebook account?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I test my bot before putting it on a live page with fans?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I connect my bot to a Facebook page?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I disconnect my bot from a Facebook page?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I test my bot?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

Help! I lost my password / How do I change my password?

Milena Kovacevic avatar
Written by Milena Kovacevic
Updated over a week ago

How do I register for an Octane AI account?

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Written by Milena Kovacevic
Updated over a week ago