After you have successfully installed the Octane AI Shopify app, now is the time to connect your Facebook account and enable Abandoned Cart Messages.
How should I do it?
Simply go to your Dashboard. Click the "Connect to Facebook" button:
Choose the Facebook page you wish to connect. Click on the "Turn on Abandoned Cart Messages" button:
After this step, you are ready to go. In order to check whether everything looks ok, go to your store, open a page with the product and check whether you see a Facebook checkbox below the "Add to cart" button, like this:
If you see any issue with the checkbox on your store, please don't hesitate to contact us at firstname.lastname@example.org
After your store is whitelisted on Facebook, the checkbox will be pre-checked like this:
It typically takes Facebook 3-5 business days for this upgrade. We will send you an email when it's ready. In the meantime, you can still send abandoned cart messages -- they will just only be sent to customers who choose to check the box.