Here's a quick guide on how to export reviews from Okendo.
To make sure your Okendo export is compatible with Insights Analyst, make sure you don't make manual changes to the export CSV.
How to export reviews from Okendo
In Okendo, go to:
Settings > Import/Export
Then, under the Data table, click the Export icon in the "Reviews" row.
Review imports work best with no changes to the exported CSV, so you can add your reviews to your Insights agent in just a few clicks.