Overview
If you're having trouble seeing Octane AI data flow into Klaviyo through the integration, follow this troubleshooting guide.
Prerequisites
You'll need to connect the Klaviyo integration within Octane AI, and have at least one quiz to test with.
Follow the steps here to connect the Klaviyo integration.
Octane AI is not passing data to Klaviyo
If you're testing out your Klaviyo integration from Octane AI, and you're not seeing data go into Klaviyo, the first step will be to isolate where and what kind of data is failing to make it through.
When a profile goes into Klaviyo from a quiz, the profile should be populated with the following:
Email or phone number
Custom properties
Quiz completed event (Octane Plus only)
Testing the Octane AI opt-in process
The first step in our troubleshooting will be trying an opt-in on a fresh slate.
Open an incognito or private mode window.
Navigate to your quiz.
Take the quiz, and submit a new email that has not been used before.
Complete the quiz.
This will test the opt-in process without any other factors involved that could interfere, such as browser plug-ins, privacy apps and more.
If everything is connected, the profile in Klaviyo should populate with quiz data within 2-3 minutes.