Insights Analyst is a conversational tool powered by artificial intelligence that can take reviews that customers leave for your brand and answer questions based on the content of those reviews.
This lets you create a one-of-a-kind natural language model that can be used for targeted insights into what your customers are saying, brainstorming new ideas and more.
Using Insights Analyst for the first time
Before using Insights Analyst, you'll need to add the dataset that the AI will be trained on. This begins with uploading reviews from one of the supported platforms.
📕 Uploading your reviews
Begin on the Insights Analyst page in the Octane AI dashboard.
Click Get Started.
Select the review platform you'll be uploading a CSV file from.
Upload the export CSV file from your computer.
Once the upload is complete, click Continue on the confirmation screen.
After your reviews have been uploaded, they'll be organized by the product that the reviews are for.
Asking questions in Insights Analyst
The first time you ask questions about a product, Insights Analyst will take a bit of time to read the reviews and learn about the product.
After Insights Analyst has been trained on the reviews that have been uploaded for the product, it will be able to analyze and answer questions you have about the product.
📕 Ask any kind of question in natural language
One of the main challenges with extracting insights from AI can be controlling the dataset that the AI is answering your questions in.
Insights Analyst provides a unique opportunity because it's specifically trained to answer questions about your products using your reviews. Similar to an employee, your account's AI will be capable of passing understandings it has learned about your products and help with marketing strategy, content and even creating quizzes.