The welcome pop-up is an opt-in tool that allows you to offer your customers a discount code if they opt-in and subscribe to your bot.

How do I turn it on? 

In order to turn on the welcome pop-up simply go to the opt-in tools page in your left side menu and click on the welcome popup.

After selecting the welcome pop-up, this window will appear. Add discount code and if you wish customize popup wording.

How do I create a discount code for my pop-up?

You should create a discount code directly on your Shopify store. Here is a Shopify help article on how to do that.

What message will users receive on Facebook Messenger after they click the "Get this in messenger button"?

Users will receive the default message with the discount code. You can see and edit that message in the last step.

Can I display the pop-up only on desktop?

You can choose on which devices you want to display widget. You can also choose how long after a customer arrives on your store you want the pop-up to appear. 

You can edit that in the placement step where it says "Display on all devices"

What if I want to customize the pages where the welcome pop-up appears?
On the placement step, you can easily customize which pages your welcome pop-up appears on. Choose whether you want to display on all pages (the default), to identify certain pages to exclude or to only display on a selection of pages.

Here's an example excluding certain pages:

If you want to target by your your home page, enter your full domain. I.e. https://www.example.com. 

When should I use the welcome pop-up? 

It's a great way to get your customers to opt-in to marketing on your store. This feature is especially important if you are not using the add to cart checkbox. Learn more 

What if I'm already using another pop-up provider like Justuno or Privy?

We do have integrations for Justuno and Privy pop-ups. You can definitely use your existing pop-ups built with those platforms and extend them instead. 

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