Octane AI pricing varies based on how many active people are in your bot. In a given month, the active people are those who have received a message from your bot or have sent a message to your bot and people who have engaged with the quiz on your store.
What are Engaged Customers?
An engaged customer is:
- Someone who received an abandoned cart message, a receipt or flow from your bot,
- someone who messaged your Facebook page,
- someone who engaged with the quiz on your store (i.e. someone clicked on Start the quiz button)
Note: Someone who e.g. messaged your Facebook page AND got an abandoned cart message would still count as only one engaged customer.
Monthly Engaged Customers by Plan
Each Octane AI plan includes a certain amount of monthly engaged customers. Once the amount of engaged customers in one month exceeds that amount, additional charges will apply.
Up to 250 monthly engaged customers per month
+ $0.150 / additional monthly engaged customer
Up to 1,700 monthly engaged customers per month
+ $0.130 / additional monthly engaged customer
Up to 5,000 monthly engaged customers per month
+ $0.115 / additional monthly engaged customer
Custom amount of monthly engaged customers per month
How do I check how many engaged customers I have?
You can check out how many active people are in your bot in your Home Dashboard:
And in Analytics:
What are recurring app charges? What is the difference between them and the app usage charges?
The recurring charge is the base fee and the usage charge are the variable costs based on engaged customers.
You can learn more about Shopify App charges here.
If your monthly engaged customers are lower than your plan's allotted amount, you won't be charged any usage fees for them.