You’ll need an active Gorgias account, admin access to approve the connection, and permission to manage integrations in Octane AI.
Connect Gorgias
In the Octane AI dashboard, open Integrations.
Find Gorgias and click Add.
Under Account domain, enter your Gorgias subdomain.
Click Connect Gorgias.
Follow the prompts to log in to Gorgias and approve the connection.
Return to Octane AI and click Done.
For example, if your Gorgias URL is your-store.gorgias.com, enter only your-store.
Gorgias connects once for your whole store. You don’t need to connect it separately for each quiz.
Choose which quiz answers to sync
Custom properties control which answers are included and how they’re labeled.
Go to the quiz editor → Integrations.
Select Custom properties.
Select the checkbox for each question you want to include.
Review its Property name. The default is
Octane: <question text>.Optionally, change the Property value for individual answers.
Click Save custom properties.
Note: Custom property settings apply to all connected integrations that use these properties, not just Gorgias.
Test the integration
Open your published quiz.
Enter an email address or phone number and finish the quiz.
Find the matching customer profile in Gorgias.
Check that the expected quiz answers appear.
The shopper must provide an email address or phone number so their answers can be matched to a customer profile.
View quiz data in Gorgias
Open the customer’s profile and look for the quiz data in the Custom section. If needed, use Edit widgets to review the profile information displayed.
When that customer has a ticket, their quiz data is also available in the customer information panel on the right. Your team can use it to answer questions and tailor recommendations.
Troubleshoot the connection
Gorgias won’t connect
Check that you entered only the account subdomain, without .gorgias.com or https://. Make sure you have admin access in Gorgias when approving the connection.
Quiz answers aren’t appearing
Confirm that the shopper finished the quiz and provided an email address or phone number. Also check that the quiz is published and the questions are selected under Custom properties.