Engagements count interactions with live Octane AI's features. Each plan tier of Octane AI offers a different monthly engagements limit.

Engagements are counted in Octane AI every time someone interacts with one of your live features. This can include:

Engagements do not count when:

Engagement limits per plan are listed below:

If you reach your monthly engagement limit, you can choose whether or not to allow extra engagements (“overages”) beyond your plan. You can set this up in your Octane AI dashboard by going to Settings on the left:

When Overages Protection is enabled, you can:

When Overages Protection is disabled, your account will stop accepting new engagements once you reach your plan limit.

Here is an overview of all the settings and stats:

Shows how many extra engagements you’ve used this billing cycle, along with the cost so far.

The maximum number of extra engagements you’re allowing for the month. Once you reach this number, extra engagements will automatically stop. You’ll also see the estimated cost for reaching this limit.

You can set up one or two alert thresholds to help you track and manage usage before reaching your overage limit. When these thresholds are reached, account admins will receive an email notification with the estimated cost at that point.

You can check how many engaged customers you currently have in your settings page. The engaged customers count shown here is for the current month.

Your monthly engagements limit will reset on the 1st of each month.

You'll lose access to live Octane AI features unless you upgrade to a higher limit plan, wait until the 1st of the next month, or set up Overages Protection.