Pop-up placement settings give you full control over the device and pages on your website that the pop-up appears on. You'll even be able to specify under what conditions a pop-up will stop appearing, which is a super useful feature if you use multiple Octane AI pop-ups.

The devices you can set a pop-up to display for are desktop, tablet and mobile devices. The desktop pop-up layout will be used for desktop and tablet options, while a separate mobile option is used for mobile devices.

Table of Contents

1. Customize by URL

2. URL Hash Changes

3. End Trigger

1. Customize by URL

Customize by URL settings let you specify which pages are included or excluded by your pop-ups. You have three options to customize URL options with:

  • all pages

  • all pages except

  • only these pages

Pop-ups are set to display on all pages by default, but you can use all pages except to select exclusions or only these pages to turn the pop-up off for the website except for specific pages.

When excluding URLs, you have some preset options such as your cart page or order status page. If you're excluding a certain URL, using the contains condition with a unique portion of the URL is a simple and effective way of adding URL placement rules.

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2. URL Hash Changes

This is a troubleshooting option that can be used if you're seeing odd placements or timings of pop-ups on the mobile version of your website.

URLs with hash changes are URLs that use the symbol # to point browsers to a specific spot on the page. For more details on this setting, check out this guide.

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3. End Trigger

End trigger settings allow you to customize under what conditions a pop-up will no longer display to customers.

This can be useful if you want a Conversational Pop-up to continuously display on your website or if you have multiple pop-ups active, but don't want to show all of them to customers.

  • After user interacts with _____ pop-up

  • After user interacts with any welcome / exit intent pop-up

  • Never

When a pop-up is created, it will be set to the second option by default. The type of pop-up that the second option targets will match the type of pop-up you're editing, for example it will prevent the pop-up from showing up for any Welcome Pop-up if you're also editing a Welcome Pop-up.

The first option will allow you to specify the pop-up your editing only (rather than all pop-ups of the same type) or any pop-up, regardless of type.

If you use the Never option, the pop-up will display each time someone visits your website.

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Have any questions? Send an email to [email protected] or use the support icon to chat with our team.

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