Requesting a Shopify Customer's Data

How to receive Octane AI data if it's available for a specific Shopify customer.

Written by Mark Baek
Updated over a week ago

Overview

This guide will review how to request a customer's data through Shopify, and how that data will be received.

Table of Contents

1. Requesting a Shopify Customer's Data

2. Additional Resources

1. Requesting a Shopify Customer's Data

Shopify allows each store to export a customer's data for them upon request. Here are basic steps on how to do that:

In the Shopify dashboard, go to Customers.
Open a specific customer's profile.
Click Request customer data.

If the customer has any data in Octane AI, data will be emailed to the admins registered to the account.

2. Additional Resources

Have any questions? Send an email to [email protected] or use the support icon to chat with our team.