This guide will review how to request a customer's data through Shopify, and how that data will be received.

Table of Contents

1. Requesting a Shopify Customer's Data

2. Additional Resources

1. Requesting a Shopify Customer's Data

Shopify allows each store to export a customer's data for them upon request. Here are basic steps on how to do that:

  1. In the Shopify dashboard, go to Customers.

  2. Open a specific customer's profile.

  3. Click Request customer data.

If the customer has any data in Octane AI, data will be emailed to the admins registered to the account.

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2. Additional Resources

Have any questions? Send an email to [email protected] or use the support icon to chat with our team.

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